Wonders of privatisation

Recently, I converted from Airtel pre-paid to corporate post-paid and the airtel guy had promised me that the conversion would take only a day. I had to call for almost 4 days to get my SMS and caller ID activated. Finally, I lost my cool and threatened the Airtel guy that I would switch the service provider, if these weren't activated soon. Ahhh, one of the wonders of privatisation of the telecom industry!!